Frequently Asked Questions
How does shipping work in the USA?
Part of our goal is to offer affordable prices which starts with our products and follows with our shipping. For domestic orders we offer flat rate shipping costs of $7.50, via USPS small flat rate box, for up to four pounds of rings. After four pounds, shipping is $16.00 for up to 65 pounds of rings, or a minimum order of 5 pounds of wire. If an order is able to fit into a medium flat rate box or a regional box, we will ship it to you in that box and offer a refund or coupon to your next order. To borrow the motto, "if it fits, it ships" with Ogrerings!
Also note that quantities of rings are sold by the 1/4 pound bag, however, when we ship out the shipment will be in one bulk bag. For example if you order 8x 1/4 pound bags of a given type of ring you will receive one 2 pound bag of that particular ring.
Do you ship outside of the USA?
Yes, contact us for a direct quote on shipping cost.
I don't see a phone number-can I call an order in?
We currently don't have the man power to accept phone orders. Please contact us via e-mail by using the contact form on our website or in our web store.
I need some stuff soon, if I place my order, how soon will it ship?
Orders of fewer than 5 pounds will ship out in 2-3 days, however, most orders ship within 24 hours of receipt of payment.
I sent you a message, and never heard anything back!
We try to respond to all messages, if you don't hear back, please allow at least 3 days first. Check to make sure your e-mail address is correct. Also, check your spam folder! If you still don't hear anything, send a message with your phone number and mention you've been trying to get in touch and haven't heard anything back.
I want to return my order/I am not happy with it/I don't need it/There is a problem.
Please contact us as soon as possible, we'll do our best to take it back, exchange, etc. We want you to be happy! In the case of refunds/exchanges, the item must be returned.
If you ever have any questions, just contact us at firstname.lastname@example.org.